Our business depends on strong cash flow, and that means collecting rent. Our performance is already really good, but we’re pushing to get even better. Our customer base is wide and varied, so there are all sorts of challenges, including Universal Credit and other welfare reforms. It’s important that you’re empathetic and a strong communicator. You’ll be part of a wider team and you’ll be expected to develop good working relationships with your customers and colleagues. If attention to detail is your strong point and you think you can make a difference, we want to talk to you.