Customer Liaison Officer

Salary £37,960.52 per annum

Location Bromsgrove

The Vacancy

Closing Date:  Friday 12th June 2026 9am

Interview Date: 25th June 2026

Are you passionate about delivering exceptional customer service and making a real difference in your community? We’re looking for a Customer Liaison Officer to join our team at bdht, where people are at the heart of everything we do.

About the Role

The Customer Liaison Officer plays a vital role in ensuring that customers remain at the centre of our capital investment programmes, major repairs, and damp and mould cases. This position is key to maintaining clear, consistent, and timely communication between customers and contractors, helping to deliver a high-quality service.

You will be responsible for engaging directly with customers, acting as a dedicated point of contact throughout complex repair works and investment projects. You will also coordinate closely with contractors to ensure the highest levels of customer satisfaction are achieved. Working collaboratively with surveyors, internal teams, and external partners, you will help ensure that all works are delivered efficiently, to a high standard, and with a strong focus on the overall customer experience.

About You

We’re looking for someone with experience working in a customer facing role and with the ability to communicate effectively with both customers and partner agencies. You’ll have good negotiating and influencing skills and be able to work under pressure with minimal supervision. Experience of working with Microsoft office and other IT systems

This post requires that the job holder is subject to a Basic DBS check.

Possession of a current valid driving licence and appropriately insured car is a requirement for the post.

What we can offer in return:

32 days annual leave plus bank holidays

Holiday purchase scheme –buy up to an additional 5 days holiday per year

Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff

Team budget every year to enjoy an afternoon out as a team

Electric vehicle leasing scheme through Octopus Energy

Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)

Life insurance is available to members of the pension scheme

Employee Assistance Programme

Mental Health First Aiders

Healthcare Cash Back Scheme – Healthshield

Retail discounts scheme

Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)

Reimbursement for professional subscription fees

Corporate Sponsorship opportunities

Reimbursement for HRT pre-paid certificates

Reimbursement for annual flu jab

Free parking and refreshments

Monthly staff compliments raffle

Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

The Company

BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.

We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.

Our Values

Listening

Fair

Honest

Respect

Integrity

Transparent

Inclusive