Customer Insight Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Closing Date: Friday 10th May 2024 @ 9am
Interview Date: Wednesday 22nd May 2024 – in person
At bdht, our priority is our customers and their communities. Understanding our data helps us make better business choices for our customers. Analysing patterns, trends, themes, and hotspots ensure we focus on the right areas, and drive-up satisfaction.
Additionally, The Housing Ombudsman and The Regulator are keen to ensure that decisions we make to shape services is factual rather than anecdotal.
The role
We have a new and exciting opportunity for a Customer Insight Officer to join our Customer Insight Team who are responsible for driving customer satisfaction across the organisation.
A key part of the role is to ensure the customers voice is at the heart of what we do. You will listen to our customers and your colleagues, and using a data driven approach, help to shape and develop services across the organisation to improve the customer experience.
About you
We are looking for a committed individual who is passionate about driving excellence using a data driven approach. Who has experience of working with people and data; the skills to analyse feedback and identify themes and trends to shape services and improve service delivery; along with ability to build positive relationships throughout the business, supporting teams to drive satisfaction.
You will be able to communicate effectively with customers and colleagues, listening and learning at every opportunity.
You will use visualisation tools to provide insight and present them in a comprehensive and easy to interpret format.
What we can offer in return:
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32 days annual leave plus bank holidays and holiday buy back scheme
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Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme
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Employee Assistance Programme
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Mental Health First Aiders
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Healthcare Cash Back Scheme
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Retail Discounts
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Free Parking and Free Refreshments
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Life insurance is also available to members of the pension scheme
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
The Company
BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.
BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.
We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.
We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.
Our Values
Listening
Fair
Honest
Respect
Our Benefits
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