Lettings Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Full Time
Permanent
Closing Date: Wednesday 1st March 2023 @ 9am
Interview Date: w/c 6th March 2023
Do you want to be part of an organisation that strives to create sustainable homes & communities?
We have an opportunity for a Lettings Officer to join our unique and important customer facing team within our Lettings service.
The role
Our Lettings service is an everchanging service that evolves to the needs of the customers and the business. As our Lettings Officer, you will be responsible for the letting of all new build properties and re-let properties owned or managed by the Trust.
You will support our customers from the point of shortlisting them, carrying out accompanied viewings, sign ups, and providing pre-tenancy advice and support through our Ready Set Go process. You will work with the Void repairs team to ensure that properties are re-let in line with current targets, and you will liaise with the Incomes Team and 360 Support to ensure the effective management of customers rent accounts.
About you
Our customers are diverse and can be vulnerable so you will need to have a flexible, caring, understanding and positive approach.
We are looking for a Lettings Officer with knowledge and experience of the letting of properties and the ability to work under pressure. You will be able to demonstrate experience of working in a customer facing role and the ability to adapt communication style to suit individual needs.
You will also need to have excellent IT skills and the ability to learn new systems.
Experience of working within the housing sector and knowledge of housing law and practice would be advantageous however this is not essential.
The post holder will hold a current driving licence and will need access to a vehicle.
What we can offer in return:
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32 days annual leave plus bank holidays and holiday buy back scheme
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Agile Working
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Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme
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Employee Assistance Programme
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Mental Health First Aiders
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Healthcare Cash Back Scheme
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Retail Discounts
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Free Parking and Free Refreshments
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Life insurance is also available to members of the pension scheme
The Company
BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.
BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.
We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.
We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.
Our Values
Listening
Fair
Honest
Respect
Our Benefits
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