32 Days Annual Leave
Free Parking
Holiday Buy Back Scheme

Family and Housing Support Officer (360 Support Officer)

Salary £32,682 per annum
Location Bromsgrove Worcestershire
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Full Time, Permanent

 

Closing Date: Mon 6th June 2022 @ 9am 

Interview Date: 30th June 2022

 

We have an opportunity for a Family and Housing Support Officer to deliver low level support and coaching to customers and potential customers to help them maintain their home.

 

The Role

 

This is a customer centred role in which you will help sustain tenancies and prevent the risk of homelessness, as well as providing employment and budgeting help.

 

Working closely with the other teams in the business, you will look to prevent tenancy failure by giving advice and support on setting up their home, welfare benefits, budgeting, health issues and independent living skills. You will also provide employment coaching when requested.

 

About You

 

We are looking for an individual who has experience of using coaching models to enable customers to reach their full potential.  Preferably with experience in Social Housing, you will have previously worked in a customer-based environment and therefore be confident in delivering difficult messages and challenging customers, as well as other professionals in a constructive way.

 

Being able to demonstrate a compassionate and open-minded approach to all customers, from all backgrounds are key to the role.

 

You are also required to hold a current valid driving licence and have access to an appropriately insured vehicle.

 

What we can offer in return:

 

  • 32 days annual leave plus bank holidays and holiday buy back scheme

  • Agile Working 

  • Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme

  • Employee Assistance Programme 

  • Mental Health First Aiders 

  • Healthcare Cash Back Scheme 

  • Retail Discounts 

  • Free Parking and Free Refreshments 

  • Life insurance is also available to members of the pension scheme

 

BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.

We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.

Listening

Fair

Honest

Respect

Pension Scheme

32 Days Annual Leave Plus Bank Holidays

Employee Assistance Programme

Agile Working

Mental Health First Aiders

Holiday Buy Back Scheme

Healthcare Cash Back Scheme

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