From the very start, we have always believed it’s our mission to provide quality affordable housing for those who most need it. We appreciate they may be our houses but we also know they are our customers’ homes, a place that’s hugely important to them.
We not only provide housing, but aim to improve the communities in which they are based as well. We work closely with partners to provide our customers with secure and comfortable accommodation, and safe and happy neighbourhoods.
We have always been a company proud to have our roots in Bromsgrove and continue to put this at the heart of all our activities. As a Not-for-profit organisation, we’ve seen our turnover grow from £12M to £19M in the last 10 years and we’ve brought in over £100M of capital investment.
We undertake a wide range of activities under contract to others including Homelessness, Supporting People, Extra Care, general estate management and private sector property management.
Excellent customer service is a reality here, not an aspiration. In the last survey 92% of our customers said they were either satisfied, or very satisfied, with our overall customer service. We want this figure to rise to 95% by 2017. It is vital that every employee understands this target, and is clear how they can contribute.
We strongly believe in a healthy bdht where all our staff are valued and happy in their work. Our success in this area is recognised by our Sunday Times best Companies to Work For position, 4th in 2014, 5th in 2015 and in 2016 we came 7th in Great Place to Work®.
One in ten properties in Bromsgrove is now owned and managed by us. That gives us an enormous sense of responsibility to ensure communities are everything they aspire to be. However, we are firmly of the belief that there are not enough affordable homes in the area for those who need them. We are committed to building more; we have built 614 new properties since 2004 and a future pipeline of in excess of 800 units in total.
We are a committed, passionate and fun organisation with strong values. We expect our employees to share these characteristics, and contribute positively to the organisation and the wider community.